WELCOME TO APA UGANDA
We commenced operations in early 2009 and have emerged as the
fastest growing General Insurance company in Uganda with Gross
Written Premium of UGX 16.92 Billion by the end of 2020. The
market share of the company has gone up and APA Uganda is among
the Top 10 Companies in Uganda
APA has been also recognized for its Best Claim Service by the
Insurance Industry in Uganda .
With recent launches of Inpatient Medical, Outpatient Medical and
Travel products, APA completes the total basket of products
required to serve both retail and corporate segments. APA also
underwrites overall risk including Fire, Marine, Engineering,
Aviation and Liability in addition to Motor and Package Policies.
We believe in providing affordable, expert and professional risk
solutions to all its clients. Our products provide you with the
peace of mind that helps both businesses and individuals to return
to the same standing, following a loss or other unfortunate event.
This is achieved through our tailor-made solutions, which are
crafted in consultation with our clients whose needs are
incorporated in the cover.
We therefore live up to our promise of Insuring Happiness.
MISSION
We put smiles on the faces of our stakeholders.
VISION
We are the region's most respected Group creating and protecting wealth.
CORE VALUES
Humility, Leadership, Tireless, Trailblazing, Insightful, Integrity, No-Nonsense.
BRAND PROMISE
Insuring Happiness.
OUR CUSTOMER SERVICE CHARTER
At APA Uganda, we are committed to the continuous improvement of
our service to you, ensuring we are always ready to listen, help
and advise you.
We will acknowledge/respond to your queries received from
various platforms within the timelines listed below:
Email queries
Response Time is Within 24 hours.
Letters
Response Time is Within 3 working days.
Phone Calls
Immediately where possible, within 24 hours in case of need for further engagement.
Website & Social Media
Response Time Within 1 hour.
Walk in clients
Response Time Within 15 minutes.
- We will provide a quotation within 1 day of receipt of all information for straightforward policies and within communicated timelines for tenders.
- We will ensure our staff are trained to provide you with all the information you need to select the insurance cover that best meets your requirements.
Our Request to you:
- Treat our staff professionally in all engagements with them.
- Provide us with all relevant information and documents to lodge a complete application.
- Keep us updated of any changes that might affect your policy.
- We appreciate that you will always give us true facts.
OUR BUILDING BLOCKS
At APA Uganda, we are committed to the continuous improvement of our service to you, ensuring we are always ready to listen, help and advise you.
Strong Financial Base
The firm is backed by a strong financial base. Partnering with Swiss Re provides for a strong financial backing that enables us to deliver on our brand promise.
Reputable Services
Our products and services are well known and respected in the market. We have built our reputation through hard work and good service.
Professional and Personalised Services
Our products and services are well known and respected in the market. We have built our reputation through hard work and good service.
Flexibility
We tailor-make our products and services to provide capacity and protection to retail and corporate customers to enable them to manage their risks.
Economical Premiums
Our premiums are economical and affordable.
Transparent Procedure and Rapid Claims Settlement
Our procedures are clear and transparent. We pride ourselves on a fast claim turnaround.