MOTOR CLAIM PROCESS
Claims can sometimes be a headache, but not with us. In the case of an unfortunate event, we will hold your hand and walk with you through the claims process. In case of a claim, all you have to do is provide details about the incident and we’ll take it from there. We will advise you on the required documentation depending on the nature of the claim.
Choose the type of claim you wish to initiate
Typically in the event, you damage someone's property such as a building, fence or a car we will cover the cost of repair.
Cover extends to cover windscreen damage.
This claim Cover theft of vehicle.
Step 1 : Report (Call the police)
Insured/driver to report the accident to the nearest police station at once and while they at it, not to admit liability but to inform APA or their intermediary immediately.
Step 2 : Document what you can
Take details of the other vehicle, the driver and their insurance company. Also, if possible, take photographs of the accident scene.
Step 3 : Safety first
If there are victims with injuries, get them help ASAP! Otherwise move to a police station.