Privacy Policy


Welcome to the APA Insurance Limited (Uganda) Privacy Policy.
APA respects your privacy and is committed to protecting your personal data. This privacy policy aims to give you information on how APA collects and processes your personal data through your use of the website, including any data you may provide through the website when you use some of its functionalities as well as your rights in relation to data we hold about you.
This privacy policy should also be read in conjunction with the Terms of Use or fair processing notice, it supplements other notices and privacy policies but is not intended to override them.

Who We Are

Your access to the website is facilitated by APA Insurance (Uganda) Limited (APA”, “we”, “us” or “our”). We are part of the Apollo group of companies. Any information that personally identifies you is collected by us to meet our mutual interests, and in compliance with the Data Protection Laws.
For more information concerning APA Insurance (Uganda) Limited


The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data: Includes first name, last name, title, date of birth, vehicle registration number and claim reference number.
  • Contact Data: Includes email address, telephone numbers, address and postcode.
  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use while browsing.
  • Profile Data: Includes your username or similar identifier and password (which may be your APA username and password).
  • Usage Data: Includes information about how you use the website and other APA products and services (hereinafter all referred to as ‘Service’), as well as device type, the amount of time spent and your use of the services.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

How is Your Personal Data Collected

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact Data and Marketing and Communications Data by completing text fields on the App or submitting picture footage). This includes personal data you provide when you:

  •  Register for services
     Subscribe to receive emails
     Obtain a quotation for and/or purchase our products or services;
     Make a claim following a loss
     Give us some feedback.

Automated Technologies or Interactions

  •  We may automatically collect Profile Data, Usage Data and Technical Data. We collect this personal data by using cookies, server logs, diagnostic information, communications logs and other similar technologies. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Service. For more information on the analytics cookies we use and how to opt out of third parties collecting this information, please see our Cookies Policy.

     We will only process your location data where we have your consent to do so. You will also have the option via your device’s settings to withdraw such consent at any time.

Information we receive from third parties

We may receive information about you from third parties. For example, if you access our websites or Service through a third-party connection or log-in, for example, through Facebook Connect, by “following,” “liking,” adding the APA application, linking your account to the APA Service, etc., that third party may pass certain information about your use of its service to APA Insurance. This information could include, but is not limited to, the user ID associated with your account (for example, your Facebook UID), an access token necessary to access that service, any information that you have permitted the third party to share with us, and any information you have made public in connection with that service. You should always review, and if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to the APA Service. You may also unlink your third party account from the Service by adjusting your settings on the third party service. If you unlink your third party account, we will no longer receive information collected about you in connection with that service. We may also receive information about you and your engagement with our advertisements from our ad servers, ad networks and social media platforms

Purposes for Which We Will Use Your Personal Data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us using the details below if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Basis for processing including that of legitimate interest
a) To provide you with an insurance quotation and related administration
b) statistical purposes and
c) crime prevention
(a) Identity
(b) Contact
(c) Technical
(a) Performance of a contract with you
(b)To comply with a legal obligations
(c) To obtain explicit consent from you (where the processing involves your location data for the purposes of giving you a driver score and an insurance quotation as a result)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey (if applicable)
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
a) Performance of a contract with you
(b) To keep you up to date about changes in our privacy policy.
(c) To allow us to receive and act on feedback from you
To administer and protect you and our business (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Technical
(d) Usage
(a) For efficient running of business,
(b) Provision of administrative, IT support and network security,
(c) to prevent fraud
(d) to re- organize or restructure
(e) to comply with legal obligations
To deliver relevant content (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Marketing and Communications
(a) Necessary for establishing our customers’ evolving needs,
(b) To improve user experience
(c) Measure traffic and usage trends for the Service
To provide software updates, support and other services to you (a) Technical (b) Usage (a) Performance of a contract with you
(b) To help keep relevant and updated